Shipping and Delivery Policy

Delivery of your order: The goods purchased are delivered within the stipulated period by recorded delivery or via courier service to the delivery address that the purchaser indicates on the order. The estimated delivery period is always shown for each product. If you order several articles, the consignment will only be dispatched when all the articles are in stock. If, as a result, however, the order could not then be delivered within 30 working days, Householdproduct.shop will dispatch the out of stock article separately to the purchaser after this period. If stocks are exhausted or if a product cannot be delivered within 8 weeks (56 days), Householdproduct.shop will contact you to agree on an acceptable delivery period or to cancel the order completely free of charge. Householdproduct.shop cannot be held liable for damage that might ensue from a product being out of stock or from delayed delivery.

Dispatch and Transport: Householdproduct.shop offers a complete transport service for purchases. Renowned transport companies and courier services are used. Products can be delivered worldwide. All consignments are recorded, so you must always sign for receipt.

Loss or damage during transport: Loss and/or damage of a product that has been ordered will be borne by Householdproduct.shop. You are responsible for checking the goods on receipt. If any external damage is noticed, you are required to take photographs and you must send the photographs and notify Householdproduct.shop of possible damage by contacting us at https://www.thepetsheaven.shop/pages/contact within 5 working days. Householdproduct.shop reserves the right to refuse your request if either this term is not respected or you didn’t take/send the photographs. On receipt of the notice of damage, Householdproduct.shop will give you instructions regarding the eventual return of the goods by you.

Delivery address: You are responsible for providing a full and correct delivery address. Incorrectly transmitted delivery addresses are your responsibility and may entail extra costs. In the event of errors in the address details of the addressee, Householdproduct.shop cannot under any circumstances be held liable for inability to deliver the products ordered.

Delivery Fees: Delivery fees will be at your charge and will be added separately to your invoice.